Basant Wafy
Senior Supervisor
Profile summary
Experienced and customer-focused Senior Supervisor with over 10 years of progressive experience in hotel front office operations and customer service. Skilled in team leadership, guest satisfaction, administrative coordination, and problem- solving. Proven ability to manage daily operations, ensure service excellence, and maintain strong cross-departmental communication in fast-paced hospitality environments.
Key skills
Professional experience
• Lead and supervise front desk team to ensure professional and efficient guest service. • Monitor daily operations, resolve guest concerns, and ensure satisfaction. • Train and support staff in handling guest inquiries and procedures. • Collaborate with department heads to improve service delivery and operational efficiency.
- Lead and supervise front desk team to ensure professional and efficient guest service.
- Monitor daily operations, resolve guest concerns, and ensure satisfaction.
- Train and support staff in handling guest inquiries and procedures.
- Collaborate with department heads to improve service delivery and operational efficiency.
• Received guests with professionalism from check-in to check-out. • Ensured accurate billing and registration procedures. • Maintained communication with departments to streamline service. • Supervised front desk operations and resolved guest issues promptly.
- Received guests with professionalism from check-in to check-out.
- Ensured accurate billing and registration procedures.
- Maintained communication with departments to streamline service.
- Supervised front desk operations and resolved guest issues promptly.
• Greeted and directed guests, handled phone/email communications. • Managed reception area, arranged travel bookings, and maintained inventory. • Performed administrative tasks including scheduling, filing, and documentation.
- Greeted and directed guests, handled phone/email communications.
- Managed reception area, arranged travel bookings, and maintained inventory.
- Performed administrative tasks including scheduling, filing, and documentation.
• Handled customer inquiries and complaints across various channels. • Maintained accurate records and provided timely support. • Supervised junior agents and ensured consistent service quality.
- Handled customer inquiries and complaints across various channels.
- Maintained accurate records and provided timely support.
- Supervised junior agents and ensured consistent service quality.
• Responded to customer needs, handled logistics, and managed orders. • Prepared offers and followed up on delivery and service completion.
- Responded to customer needs, handled logistics, and managed orders.
- Prepared offers and followed up on delivery and service completion.
• Reached out to clients, delivered presentations, and developed service proposals. • Maintained client relationships and supported post-sale activities. • Coordinated with internal departments for seamless operations.
- Reached out to clients, delivered presentations, and developed service proposals.
- Maintained client relationships and supported post-sale activities.
- Coordinated with internal departments for seamless operations.